Refund policy
At Mahekh.in, customer satisfaction is our top priority. However, due to the nature of fragrance/attar products, we have a strict Return & Replacement Policy. Please read carefully before placing an order.
1. Products Eligible for Return/Replacement
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Only damaged, leaked, or wrong products delivered are eligible for return/replacement.
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Customers must provide a clear unboxing video from start to end (without cuts/edits) as proof.
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Requests must be raised within 3 days of delivery.
2. Non-Returnable/Non-Replaceable Products
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Opened, unsealed, or used products.
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Products returned without original packaging.
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Returns requested after 3 days of delivery.
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Cases without an unboxing video proof.
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Personal dislike of fragrance/smell (since attar preference is subjective).
3. Process for Return/Replacement
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Send an email/WhatsApp within 3 days of delivery with:
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Order ID
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Reason for return/replacement
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Unboxing video proof
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Our team will verify the claim within 2–3 working days.
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If approved, we will arrange for a replacement dispatch or refund (only if replacement is not possible).
4. Refund Conditions
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Refund is only processed if the product is out of stock for replacement.
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Refund will be credited to the original payment method within 7–10 working days after approval.
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COD (Cash on Delivery) orders: Refund will be done via bank transfer/UPI (customer must share details).
5. Contact Us
For returns or replacements, contact:
📧 Email: mahekhofficial@gmail.com
📞 Phone/WhatsApp: +91 88287 73548